Just how many people does it take to run a McDonald’s drive through at lunch time?
I’m still trying to figure out the answer to this question. I was starving and didn’t want to eat lunch at the onsite nasty wannabe carryout, so I took a trip to the Golden Arches near my job in Vienna, just by Tyson’s Corner Mall, and I was simply confused by the goings-on at the drive-thru. Instead of talking to the speakerbox like normal, there were three people walking up to the cars and taking orders before they got to the speakerbox order form thingy.
Ol’ girl came up to my car, asked what I wanted. I’m don’t eat at McDonald’s like that, so I need the aid of a menu, but this chick was not having it. So I had to order from my memory of the last time I was there. She was like “Ok, you pay cash or charge?”
Me: “Da Hell?? Cash.”
Then she wrote down the total on a little green slip of post-it paper and stuck it to my side mirror and told me to go to the first window. I was all kinds of confused with that because I didn’t see her enter anything into a computer or use a calculator to figure out my total, but I just drove around as I was told.
I drove around, and before I could even get to the window, I saw two females in their McDonald’s finest with change belts around their waists. One came up to my car, looked at the total written on the post-it on my mirror and asked me for my payment. I gave her my money and she made change from her bat-belt, took my post-it and sent me to the second window to get my food.
I got to the second window and someone inside handed me my food and drink, but standing just outside the window, there were two people–one handing out napkins, and one handing out condiments. I was so confused getting handed things by three different people, sadly none of whom seemed to be able to speak english (I’d said no ketchup repeatedly, but ended up with some in my hand anyway).
What happened to the days where you speak into the speakerbox, go to the window and pay, then grab your food and run? I remember a while back seeing a few McD’s with promises of having you out of their lunch drive-thru line in 90 seconds, but you still spoke into a speaker and all that. Seriously, I’m wondering if they mistakenly hired too many people during Christmastime, and didn’t have the gall to fire them all, so they made up shit for them to do. The extra people just made the drive thru experience slow and ass-backwards feeling.
Do any other McDonald’s do this mess? What’s the purpose?